Knightsbridge carpet cleaning prices that fit any budget. Call 020 3743 8596 and book now.
 Carpet Cleaning
price from
| £55 |
 Upholstery Cleaning
price from
| £55 |
 End Of Tenancy Cleaning
price from
| £95 |
 Domestic Cleaning
price from
| £13.50 |
 House Cleaning
price from
| £13.50 |
 Office Cleaning
price from
| £13.50 |
*Price excluding VAT
*Minimum charge apply
Carpet Cleaning Knightsbridge is committed to providing a reliable, professional and friendly cleaning service. We recognise, however, that there may be occasions when our service does not fully meet your expectations. This Complaints Procedure explains how you can raise a concern, how we will respond, and the steps we take to put things right and prevent similar issues in the future.
We aim to handle all complaints fairly, confidentially and as quickly as reasonably possible. Every complaint is taken seriously, whether it relates to carpet cleaning results, upholstery care, specialist stain removal, property access, staff conduct or scheduling. We use your feedback to improve our processes and to maintain high standards for all customers in our service areas.
A complaint is any expression of dissatisfaction about the services provided by Carpet Cleaning Knightsbridge, where a response or resolution is expected. This can include, but is not limited to:
Concerns about the quality or outcome of a cleaning service. Issues regarding punctuality, behaviour or professionalism of our cleaners. Problems with communication, bookings, or changes to appointments. Concerns about respect for your property or possessions. Any situation where you feel we have not met an agreed standard or reasonable expectation.
You can raise a complaint in the way that is most convenient for you. We encourage you to contact us as soon as possible after the issue arises so that we can investigate promptly and, where appropriate, inspect the property while the matter is still recent.
When making a complaint, please provide the following information where possible: Your full name and the service address. The date and approximate time of the service. A clear description of what went wrong and how it has affected you. Any relevant supporting information, such as photographs of areas of concern or notes about discussions with our team.
If the issue occurs while our team is still on site, you are encouraged to raise your concern with the cleaner or team leader immediately. In many cases, this allows us to correct the problem straight away.
To ensure we can investigate effectively, we ask that complaints relating to the quality of carpet, rug or upholstery cleaning are raised within 48 hours of the service. For issues concerning conduct, property access or booking administration, please contact us as soon as reasonably possible after the incident or scheduled appointment.
Once we receive your complaint, we will follow these steps:
Acknowledgement: We will acknowledge your complaint and confirm that it is being reviewed. Where necessary, we may ask you for additional details to fully understand the issue.
Investigation: A member of our management or customer care team will review the circumstances, which may include speaking with the cleaning operative, checking booking records, reviewing any photographs, and, where appropriate, arranging a site visit to inspect the affected areas.
Response: We will provide you with a clear response outlining our findings, any actions already taken, and any proposed steps to resolve the matter. Our aim is to respond within a reasonable timeframe, taking into account the nature and complexity of the complaint.
Where a complaint is upheld, we will work with you to agree a fair and proportionate resolution. Depending on the circumstances, this may include one or more of the following:
Offering a re-clean of specific areas of carpet, rugs or upholstery. Providing additional cleaning or stain treatment where practicable. Offering a partial or full refund where appropriate. Giving an explanation and, where needed, an apology. Implementing changes to our training, supervision or procedures to reduce the likelihood of similar issues recurring.
In all cases, our objective is to resolve the matter in a way that is reasonable for both you and Carpet Cleaning Knightsbridge.
If you are not satisfied with the initial outcome or response, you may request that your complaint be reviewed by a more senior member of our management team. When asking for an escalation, please explain why you remain dissatisfied and what outcome you are seeking. We will then re-examine your complaint, including the steps already taken, and provide a final response.
Our staff have the right to work without fear of abuse or harassment. While we recognise that complaints can sometimes be made in frustration or distress, we will not tolerate threatening, abusive or discriminatory behaviour. In extreme cases, we reserve the right to restrict contact or decline further work where behaviour is considered unreasonable or poses a risk to our staff.
Every complaint and piece of feedback is logged and reviewed so we can identify trends and implement improvements. This may include additional staff training, updates to cleaning methods, improvements to appointment scheduling, or clearer communication about what is and is not included in our services.
All complaints are handled in confidence. Information is shared only with those who need it to investigate and resolve the issue, or where required by law. We process any personal data obtained during the complaints process in line with applicable data protection requirements.
This Complaints Procedure is reviewed regularly to ensure it remains clear, fair and effective. Carpet Cleaning Knightsbridge may update the procedure from time to time to reflect changes in legislation, industry standards or company policy. The most recent version will always apply to new complaints received.
We appreciate you taking the time to let us know when something has gone wrong. Your feedback helps Carpet Cleaning Knightsbridge maintain and improve the quality of our cleaning services for all customers in our service areas.
(75)
