Carpet Cleaning Knightsbridge Service Terms and Conditions
These Terms and Conditions set out the basis on which Carpet Cleaning Knightsbridge provides professional carpet and related cleaning services to residential and commercial clients in the United Kingdom. By making a booking or allowing work to commence, you agree that you have read, understood and accepted these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Client means the person, firm or company requesting services from Carpet Cleaning Knightsbridge.
Company means Carpet Cleaning Knightsbridge, the service provider.
Services means carpet cleaning and any additional cleaning or related services agreed between the Client and the Company.
Premises means the property or location where the Services are to be carried out.
Technician means any member of the Companys staff or contractor assigned to perform the Services.
2. Scope of Services
The Company provides professional carpet cleaning and associated services to Clients within its operating area. The precise scope of Services for each booking will be agreed at the time of booking based on the information given by the Client. The Company reserves the right to decline work that falls outside its expertise, safety requirements or legal obligations.
Any verbal or written quotation is provided on the basis of the information supplied by the Client regarding the size and condition of the carpets and areas to be cleaned. The Company may adjust pricing or the scope of work if on arrival the Premises or items differ materially from the description originally provided.
3. Booking Process
Bookings may be requested by the Client through the Companys accepted communication methods as notified on its official materials. A booking is not confirmed until the Company has acknowledged acceptance and provided a date, approximate arrival time window, and an indicative or fixed price.
The Client must provide accurate details including the address of the Premises, access instructions, parking information, type and size of areas to be cleaned, and any known issues such as heavy soiling, stains, water damage, or the presence of pets. Failure to disclose relevant information may lead to additional charges, a change in the scope of Services or cancellation of the appointment on arrival.
For some jobs, the Company may require a pre-service assessment or photographs before confirming the booking, particularly for large, delicate, or heavily soiled items.
4. Access and Parking
The Client is responsible for ensuring safe and reasonable access to the Premises on the agreed date and time. The Technician must be able to enter the Premises at the scheduled time and have sufficient space to operate cleaning equipment safely.
The Client must inform the Company in advance of any access restrictions, security arrangements or parking limitations near the Premises. If paid or time-limited parking is required, the Client is responsible for arranging or covering any parking fees incurred by the Technician, unless otherwise agreed in advance.
If access is not possible when the Technician arrives due to issues within the Clients control, the Company may treat the visit as a late cancellation and charge a call-out or cancellation fee.
5. Client Responsibilities Before Service
The Client must ensure that all areas to be cleaned are reasonably clear of personal items, fragile objects and small furniture, unless otherwise agreed. The Technician may assist with moving light furniture where safe to do so, but this is at the Companys discretion and may not be included in the standard price.
The Client is responsible for securing fragile items, valuables, antiques and items of sentimental value. The Company will not move heavy furniture, pianos, large cabinets, or items that could cause damage or present a health and safety risk.
The Client must ensure that electricity and water are available at the Premises on the day of service. If these utilities are not available and this prevents the work from being carried out, the Company may charge a cancellation or call-out fee.
6. Pricing and Quotations
Prices are usually quoted per room, per area, per item, or on an hourly or job basis, as explained to the Client at the time of booking. All prices are given in pounds sterling unless otherwise stated.
Any quotation is based on average room sizes and standard levels of soiling, unless the Client has provided more detailed information. The Company reserves the right to adjust the price on site if the actual conditions differ significantly from those described at the time of quotation, including but not limited to heavily soiled carpets, stains requiring specialist treatment, oversized rooms, or additional areas not originally specified.
If a price adjustment is required, the Technician will inform the Client before proceeding. If the Client declines the revised price, the Company may cancel the job and may charge a call-out fee to cover costs incurred.
7. Payments and Invoices
Payment terms will be confirmed at the time of booking. Unless otherwise agreed in writing, payment is due immediately upon completion of the Services. The Company accepts payment by the methods it specifies in its official communications.
For commercial Clients or larger projects, the Company may issue an invoice with specific payment terms. Failure to pay within the stated period may result in interest being charged on overdue amounts at the maximum rate permitted by law, together with any reasonable costs incurred in recovering the debt.
The Company reserves the right to request a deposit or full prepayment for certain bookings, including but not limited to large jobs, out-of-hours appointments, or where significant travel or materials are required.
8. Cancellations and Rescheduling
The Client may cancel or request to reschedule a booking by giving reasonable notice. The minimum notice period for cancellation or rescheduling without charge will be notified by the Company at the time of booking. As a general guideline, the Company expects at least 24 hours notice for standard residential jobs and longer notice for larger or commercial projects.
If the Client cancels or reschedules with less than the minimum required notice, the Company may charge a cancellation fee or retain any deposit paid. This is to cover lost time, travel, and administrative costs.
If the Technician is unable to gain access to the Premises at the agreed time due to circumstances within the Clients control, the visit may be treated as a late cancellation and subject to the same fees.
The Company reserves the right to cancel or postpone a booking in the event of unforeseen circumstances, including but not limited to staff illness, equipment failure, unsafe conditions at the Premises, severe weather, or events beyond the Companys reasonable control. In such cases, the Company will offer an alternative appointment time. Any deposits taken for services not provided due to Company cancellation will be refunded or applied to the rescheduled booking, at the Clients choice.
9. Service Limitations and Results
The Company will use reasonable care and skill in providing the Services. However, certain stains, odours, wear, and damage may be permanent and cannot be fully removed by cleaning. The Company does not guarantee that all stains or marks will be removed or that carpets will be restored to their original condition.
The outcome of cleaning depends on factors beyond the Companys control, including the age and type of carpet, previous cleaning methods, the nature and duration of stains, and general wear. Any verbal or written indication of likely results is an estimate only and not a guarantee.
The Client is responsible for informing the Technician of any known issues, including but not limited to colour instability, prior damage, loose seams, shrinkage risk, or previous use of incompatible cleaning agents. The Company will not be liable for problems arising from pre-existing conditions that are not reasonably apparent before cleaning begins.
10. Health, Safety and Conduct
The Technician will conduct work in accordance with applicable health and safety requirements. The Client must ensure that the Premises is safe for work to be carried out and must inform the Technician of any hazards, such as loose floor coverings, exposed electrical wires, or other risks.
Children and pets should be kept away from the work areas and equipment for the duration of the visit and until carpets and other surfaces are fully dry. The Company is not responsible for accidents or injuries caused by failure to observe this requirement.
11. Waste Handling and Environmental Regulations
The Company will handle and dispose of waste produced in the course of the Services in compliance with relevant UK waste management and environmental regulations. This may include the removal of waste water, residues from cleaning solutions, and any solid waste arising directly from the cleaning process.
The Company is not responsible for the removal or disposal of general household or commercial waste, bulky items, or hazardous materials that fall outside normal carpet cleaning activities. If such materials are encountered, the Technician may decline to handle them and may advise the Client to contact an authorised waste carrier or specialist contractor.
The Client agrees not to request the Company to remove or dispose of waste in a way that would breach applicable laws or regulations.
12. Liability and Exclusions
The Company will exercise reasonable care and skill in performing the Services. If the Client believes that damage has occurred as a result of the Services, the Client must notify the Company as soon as reasonably practicable and in any event within a reasonable period after the work has been completed, providing full details and evidence of the alleged damage.
The Companys liability for loss or damage arising from the Services, whether in contract, tort or otherwise, shall be limited to the lesser of the cost of repairing the damage or the current value of the item affected, taking into account age, condition and fair wear and tear. The Company is not liable for pre-existing damage, inherent defects, or deterioration resulting from normal use or age.
The Company shall not be liable for any indirect or consequential losses, including but not limited to loss of profit, loss of business, loss of opportunity, or any inconvenience caused, except to the extent such limitation is prohibited by law.
Nothing in these Terms and Conditions shall limit or exclude liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.
13. Complaints and Service Issues
If the Client is dissatisfied with any aspect of the Services, the Client should raise the issue with the Technician on site if possible, so that an immediate attempt can be made to resolve the matter. If a problem cannot be addressed on site, the Client should contact the Company as soon as possible with full details of the concern.
The Company may request photographs, access to the Premises, or further information in order to assess the issue. Where a complaint is justified, the Company may, at its discretion, offer a re-clean of the affected area, a partial refund, or another appropriate remedy, taking into account the circumstances of the case.
14. Property and Keys
If the Client provides keys or access codes to the Premises, these will be used solely for the purpose of performing the Services and will be handled with reasonable care. The Company will not label keys with the Premises address. The Companys liability for loss of keys or access devices will be limited to the reasonable cost of replacement and any necessary lock changes, subject to evidence of actual loss.
15. Privacy and Data Protection
The Company will collect and process personal information provided by the Client for the purposes of managing bookings, delivering the Services, handling payments, and responding to enquiries or complaints. Personal information will be handled in accordance with applicable UK data protection laws.
The Company will not sell or knowingly disclose Client information to third parties except where necessary for the provision of the Services, for payment processing, for legal compliance, or with the Clients consent.
16. Amendments to Terms and Conditions
The Company may update or amend these Terms and Conditions from time to time. The latest version will apply to all new bookings. For ongoing or long-term arrangements, the Company will inform the Client of any material changes that may affect the Services.
17. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
18. Entire Agreement
These Terms and Conditions constitute the entire agreement between the Client and the Company in relation to the provision of the Services, and supersede all previous discussions, correspondence, understandings or agreements.
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.